Terms of service
Terms of Service
By accessing and purchasing from Ellivo, you agree to the following terms and conditions.
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General
Ellivo sells handmade, one-of-one caps. Due to the nature of our products, each item is unique and may contain variations or imperfections that are part of the design.
We reserve the right to update or change these terms at any time.
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Products
All products are described as accurately as possible. However, as each piece is handmade, slight differences in colour, stitching, and construction may occur.
These variations are not considered defects.
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Orders & Payments
All orders must be paid in full at the time of purchase.
We reserve the right to refuse or cancel any order at our discretion.
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Custom Orders
Custom pieces are made to order based on individual requests.
By placing a custom order, you agree that:
• The final design is led by Ellivo’s creative direction
• All custom orders are final and non-refundable
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Pricing
All prices are listed in GBP (£) and are subject to change at any time without notice.
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Shipping
We aim to process and ship orders promptly, but delivery times may vary.
Ellivo is not responsible for delays caused by shipping carriers.
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Returns & Refunds
Please refer to our Return & Refund Policy for full details.
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Liability
Ellivo is not liable for any indirect or consequential damages resulting from the use of our products.
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Contact
For any questions regarding these terms, please contact: contactellivo@gmail.com