Shipping policy
Shipping Policy
At Ellivo, each piece is handmade and carefully prepared before shipping. We aim to deliver your order as efficiently as possible.
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Processing Times
• Ready-made pieces: Dispatched within 2–4 working days
• Custom orders: Please allow 5–10 working days for production before dispatch
You will receive a confirmation once your order has been shipped.
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Shipping Times
Delivery times may vary depending on your location:
• UK: 2–4 working days
• International: 5–10 working days
Please note these are estimates and may vary.
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Shipping Costs
Shipping costs are calculated at checkout based on your location.
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Tracking
Where available, tracking details will be provided once your order has been dispatched.
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Delays
Ellivo is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
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Customs & Duties (International Orders)
For international orders, customers are responsible for any customs fees, taxes, or import duties that may apply.
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Incorrect Addresses
Please ensure your shipping details are correct. Ellivo is not responsible for orders shipped to incorrect addresses provided by the customer.